Cancellation and Refund Policy
Review before purchasing
Please review the descriptions, real page previews, contents, and package selection before paying. Every package includes the Playbook. The add-ons cannot be bought independently.
Cancelling checkout
You can leave checkout before completing payment. Closing the browser does not reverse an already completed payment. If the payment status is unclear, check your confirmation or contact us before paying again.
No change-of-mind refunds after digital delivery
These publications are downloadable digital files. Once download access has been provided, we do not offer cancellations or refunds for a change of mind, accidental package selection, or a decision not to use the files. Please review the contents and your selection before paying.
Your statutory rights remain protected
This policy does not exclude any refund or other remedy required by applicable law, including rights relating to defective, incorrectly supplied, misdescribed, or undelivered products. A confirmed duplicate charge will be investigated separately; it is not treated as a change-of-mind request.
Payment, delivery, and PDF access problems
If a purchase email is missing, the wrong files arrive, a download is unavailable, or a PDF will not open, email info@intellimonk.in with your order or payment reference, purchase email address, and a description of the problem. We will review and resolve delivery or access issues within 5–7 business days of receiving your request, by restoring access, resending the correct files, or arranging another appropriate remedy. Business days are Monday to Friday, excluding public holidays in India. Do not send card details, passwords, UPI PINs, or OTPs, and do not pay again while we investigate.
Where a refund is required or approved
Any applicable refund is sent through Razorpay to the original payment method. We will confirm the outcome and, if a refund is initiated, share its reference and status by email. After initiation, Razorpay normal refunds generally take 5–7 working days to reach the original payment method; the actual time depends on the payment provider and bank. This bank-processing period is separate from the support-resolution period above. Access links for a refunded purchase may be disabled.
Seller contact
Intellimonk, Hyderabad, India
info@intellimonk.in